E-waybill for Return of Goods: Procedure and Documentation Requirements

Home » Blogs » E-waybill for Return of Goods: Procedure and Documentation Requirements

Table of Contents

The seamless movement of goods in the realm of commerce often involves the necessity of returning items due to various reasons such as defects, dissatisfaction, or mismatched deliveries. 

Amidst these transactions, the implementation of an E-waybill system plays a pivotal role in facilitating the easy return process, ensuring compliance with documentation requirements, and maintaining transparency within the supply chain. 

Understanding the procedure and documentation prerequisites for E-waybill usage in the context of returning goods is paramount for businesses to navigate this aspect of logistics efficiently and effectively. 

This article delves into the intricacies of E-waybill utilization specifically for the return of goods, shedding light on the procedural steps and essential documentation needed in this integral facet of modern trade. So, let’s get started….

Goods Return E-waybill Procedure

The Goods Return E-waybill procedure requires some systematic process for generating and updating electronic waybills at the time of returning goods. Here is a step-by-step procedure to follow: 

  • First, initiate the return request of your desired goods and wait for the approvals. It is required for relevant parties like suppliers and distributors.
  • Second, it will need some document verification. So, be handy with the documents like the original invoice, details of the goods, and return authorization (if required).
  • Third, login to the E-waybill portal and choose the option for return or reversal of the goods within the same portal.
  • Fourth, enter relevant information like the actual E-waybill number, and date of the initial transaction, and mention why you want to return it. Give some extra information like quantity and product description if needed. Fill in all the return details carefully.
  • Fifth, generate a new E-waybill for the return or update the existing one, it depends on the E-waybill system. Make sure that the updated E-waybill carries all the information about returned goods.
  • Sixth, verify the entire data before finalizing the return and then generate the return E-waybill to share it with the parties, including the transporter, supplier, and any other involved stakeholders.
  • Seventh, provide a copy of the E-waybill to the transporter during the return journey for tracking and monitoring the goods. Use the E-waybill tracking system for real-time tracking.
  • Lastly, maintain copies of the return E-waybill, along with supporting documentation for keeping records.

verification report

Documentation Requirements for E-waybill in Goods Return

The following documents play a crucial role in facilitating a smooth goods return process with E-waybills:

A. Original Invoice of the initial purchase.
B. Return Authorization Document, this demonstrates that the return is approved and legitimate.
C. Updated E-waybill, reflecting the modified details for the returning goods.
D. Bill of supply or challan relevant to the consignment of goods.
E. If the transport is by road, keep handy the ID or the vehicle number.
F. If the transport is by rail, air, or ship maintain the transporter ID, and transport document number with the date mentioned.

Compliance obligations for returned goods

Compliance obligations for returned goods involve some legal and regulatory requirements to ensure fair and transparent processes. Here are some common compliance considerations to handle returned goods:

  • Comply with consumer protection laws that mention specific rights and procedures for returning goods, including refund policies and warranty obligations.
  • Ensure that returned goods meet product safety standards and regulations.
  • Comply with data protection and privacy laws when handling customer information associated with returns. Always safeguard the customer data for relevant privacy regulations.
  • Obey the tax regulations related to returned goods. In some jurisdictions, adjustments may be necessary for taxes initially applied during the sale.
  • Provide warranties on products as required by law. Clearly maintain warranty terms and ensure compliance with applicable regulations governing warranties.
  • If goods are being returned across borders, comply with customs regulations and ensure proper paperwork for the return shipment.
  • Abide by regulations related to refunds to ensure that customers are appropriately reimbursed in accordance with the law.
  • Uphold fair business practices when handling returned goods.
  • Maintain accurate records and documentation of the returned goods. This includes E-waybills, invoices, and any other relevant paperwork.

Legal considerations for E-waybill in returns

Legal considerations for E-waybills in returns vary by jurisdiction and the regulations are subject to change. Generally, in the time of dealing with E-waybills for returns, it is necessary to comply with local tax laws and regulations. 

Ensure that your E-waybill maintains specific requirements related to return shipments, such as mentioning the reason for return and providing accurate information about the goods.

Plus, it is advisable to stay informed about any updates or changes in E-waybill regulations issued by the authorities in your region. And consult with a legal professional or a tax advisor if necessary.

Goods return and E-waybill best practices 

Goods return and E-waybill best practices involve careful documentation, adherence to regulatory requirements, and efficient communication. It is crucial to maintain detailed records of the returned items, reasons for return, and associated transactions. 

Clear communication with customers and suppliers ensures transparency throughout the process. For the smooth movements of goods, ensure accurate and timely generation of E-waybills. 

To avoid disruptions in transit, verify the completeness of information, such as vehicle details and consignment value, training of staff on compliance with relevant laws, and continuous monitoring of changes in regulations of goods return and E-waybill management.

E-waybill challenges in returned goods scenarios

In returned goods scenarios, E-waybill challenges primarily revolve around the need for updating and reconciling electronic waybills to accurately reflect the return movement. Plus the probable challenges are:

  • Validity Issues: E-waybills associated with the original dispatch may become invalid for returned goods.
  • Reconciliation Complexity: Updating and reconciling E-waybills may create challenges in accurately reflecting return movements.
  • Cancellation Difficulty: Prompt cancellation or change in the initial E-waybill is a complex task in return scenarios.
  • Data Coordination: Ensuring seamless data coordination among stakeholders (supplier, carrier, and organization handling the return) is crucial for compliance.
  • Reversal Process Handling: Effectively managing the reversal process is very difficult. It may add to the complexity of E-waybill management in return situations.

Returned goods exemption in E-waybill

Here is a list of goods that are exempted from E-way bill rules:

  • Liquefied petroleum gas for supply to households and non-domestic.
  • Kerosene oil is sold under the Public Distribution System (PDS).
  • Postal baggage transported by the Department of Posts.
  • Natural or cultured pearls and precious or semi-precious stones, precious metals, and metals clad with precious metal
  • Jewellery, goldsmiths’ and silversmiths’ wares and other articles
  • Currency
  • Used personal and household effects
  • Unworked and worked coral
  • Goods transported are alcoholic liquor for human consumption, petroleum crude, high-speed diesel, petrol, natural gas, or aviation turbine fuel.
  • Goods being transported are not treated as supply under Schedule III of the Act. Schedule III consists of activities that would neither be a supply of goods nor service like service of an employee to an employer in his employment, functions performed by MP, MLA, etc.
  • Goods transported are empty cargo containers
  • Goods other than de-oiled cake being transported are specified in notification No. 2/2017– Central Tax (Rate) dated the 28th of June 2017. A few of the goods that are included in the above notification are as follows:
  1. Curd, lassi, buttermilk
  2. Fresh milk and pasteurized milk not containing added sugar or other sweetening matter.
  3. Vegetables
  4. Fruits
  5. Unprocessed tea leaves and unroasted coffee beans
  6. Live animals, plants, and trees
  7. Meat
  8. Cereals
  9. Unbranded rice and wheat flour
  10.  Salt
  11.  Items of educational importance (books, maps, periodicals)
  12.  Goods exempted under notification No. 7/2017– Central Tax (Rate) dated 28th June 2017 (supply by CSD to unit-run canteens and authorized customers) and notification No. 26/2017– Central Tax (Rate) dated 21st September 2017 (consists of heavy water and nuclear fuels).

E-waybill for defective products return

An E-waybill for defective product returns serves as a digital document that holds the details of the transportation of faulty goods from the customer back to the vendor or manufacturer. This electronic form is a seamless and transparent process to ensure that the return complies with regulatory requirements.

The E-waybill includes essential information like the origin and destination addresses, product details, reasons for return, and relevant dates. It helps in tracking the movement of defective items and makes communication between all involved parties.

Returned goods audit and verification in E-waybill

The Returned Goods Audit and Verification process in an E-waybill system to scrutinize and validate returned products to ensure accuracy with established protocols. This examination is crucial in maintaining transparency, preventing fraud, and upholding regulatory standards.

During the audit, the E-waybill data is cross-checked with the actual returned goods. This includes verifying the product details, quantities, conditions, and reasons for return against the information provided in the electronic documentation. 

The E-waybill system helps to streamline this process by providing a digital trail of the entire transaction. It is easier to trace and verify each step of the return journey. This not only improves the efficiency of the audit but also enhances accountability by reducing errors or intentional misrepresentations.

With the E-waybill technology in the audit and verification of returned goods, businesses can foster trust, maintain compliance, and ensure that the process is conducted accurately and in accordance with relevant regulations.

Handling damaged goods in E-waybill returns

Handling the damaged goods in E-waybill returns, electronic documentation plays a pivotal role in ensuring a systematic and transparent process. Here is how the handling of damaged goods is managed within the E-waybill system:

  • When initiating a return for damaged goods, the E-waybill is updated to include specific details regarding the damage. This information covers the extent of the damage and a clear description of the condition of the items. 
  • Upon receiving the damaged goods, the recipient checks the actual condition against the information provided in the E-waybill. 
  • In cases where there are insurance claims or reimbursement requests for damaged goods, the E-waybill is very necessary. It provides a digital record of the transaction. 
  • E-waybill data facilitates communication between the involved parties, including the buyer, seller, and logistics providers. 
  • The E-waybill system ensures that the handling of damaged goods adheres to regulatory requirements. The E-waybill assists in updating records to reflect the status of returned and damaged goods.


When it comes to returning goods using an E-waybill, keeping things clear and organized is the key. Making sure all the necessary documents are in place and following the right steps can ensure a smooth return process. 

By staying on top of the procedure and documentation requirements, you pave the way for hassle-free returns, helping both businesses and customers complete transactions with ease. 

Frequently Asked Questions

Q1. How many types of E-waybills are there?

There are 4 types of E-waybills, such as: 

  • Regular E-waybill.
  • Bill-to and Ship-to E-waybill.
  • Bill from and dispatch from E-waybill.
  • Bill-to-Ship and Bill from – dispatch from E-waybill.

Q2. What happens if I cancel an E-waybill?

E-waybills can be canceled by the generator of such e-waybills only. The time limit to cancel the e-waybills is within 24 hours of generation. Once canceled, it is illegal to use such e-Waybill. If the E-waybill is verified by any empowered officer it cannot be canceled.

Q3. Is the E-way bill compulsory?

E-Waybill is mandatory if the value of goods being transported exceeds Rs. 50,000. If the value of goods being transported is less than Rs. 50,000, the creation of an E-waybill is optional.

Q4. Where is the E-waybill applicable?

For transportation of goods in relation to outward supply whether within the State or interstate, and inward supply whether from within the State or from interstate including from an unregistered person or for reasons other than supply, the e-waybill is mandatory.

Q5. Is there any validity period for E-waybills?

Yes, the validity of the e-waybill or consolidated e-way bill depends upon the distance of the goods that have to be transported. The validity is one day up to 100 km and for every 100 km or part thereafter it is one additional day.

Q6. What are the modes of e-waybill generation that the taxpayers can use?

The e-waybill can be generated by the registered person in any of the following methods:

Using Web-based system
Using SMS-based facility
Using Android App
Using Site-to-Site integration
Using GSP ( Goods and Services Tax Suvidha Provider)

Q7. What is the common portal for the generation of E-waybills?

The common portal for the generation of E-way bills is http://e-waybill.nic.in.

Q8. Whether the e-waybill be canceled? If yes, under what circumstances?

Yes, the E-waybill can be canceled if the goods are not transported as per the details furnished in the E-way bill within 24 hours from the time of generation.

Q9. What is the minimum distance for E-way bills?

The minimum distance necessary for an E-way bill is 50 km, while the maximum E-way distance limit is 4,000 km.

Q10. What are the benefits of E-way bills?

Below given is the curated list of the benefits of E-way bills:

It facilitates faster movement of goods.
Improve the turnaround time of trucks since the check post has been abolished.
User-friendly e-way bill-generating system.
The entire system is online, thus avoiding tax evasion.


author avatar
Kiran Chaudhary Freelance Writer
Kiran Chaudhary, a seasoned freelance writer with over 4 years of expertise, specializes in crafting clear and engaging technical and financial articles. Her passion for simplifying complex concepts shines through in her work, making intricate subjects accessible to a diverse audience. Kiran's dedication to delivering high-quality content has earned her a reputation as a reliable and knowledgeable writer in the industry. When not on the keyboard, she enjoys exploring new topics and sharing her expertise to empower readers with valuable insights.

Leave a Reply