Should You Outsource GST Billing For Your Business?

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As a business owner, you always look for ways to streamline your operations and reduce costs. One of the ways to do this is by outsourcing GST billing. But is it the right choice for your business? This blog will explore the advantages and disadvantages of outsourcing GST billing and help you make an informed decision.

In-house Billing Services:

In-house billing services are embraced by businesses aiming to manage vital responsibilities like bill generation, receivables collection, and compliance adherence independently. For this, businesses typically commit to recruiting one to two proficient billers and coders, ensuring the efficient and accurate supply and tracking of revenue.

What is meant by Outsourcing GST billing

Outsourced billing services allow businesses to delegate their billing functions to qualified billers and coders. This approach will enable enterprises to circumvent hefty start-up costs, mitigate concerns about delayed submissions, alleviate staffing challenges, and streamline overall management.

Benefits of outsourcing GST Billing Services:


Outsourcing billing services eliminates the need for significant initial investments, making it a cost-effective option for businesses aiming to streamline their financial processes.

Timely Submissions: 

External billing experts in outsourced services are dedicated to ensuring timely submissions, reducing the stress associated with potential delays in billing processes.

Staffing Relief: 

Businesses opting for outsourced billing services benefit from a relief in staffing concerns, as the external service provider takes responsibility for hiring and managing skilled billers and coders.

Management Streamlining: 

The responsibility of handling billing processes is alleviated by the business, enabling them to concentrate on core operations while depending on the expertise of the outsourced service provider.

Access to Expertise: 

Outsourcing grants entry to a group of proficient and qualified billing professionals, guaranteeing that seasoned experts manage the billing responsibilities.

Flexibility and Scalability: 

Outsourced billing services offer flexibility and scalability, allowing businesses to adapt to changing needs without in-house limitations.

Outsourcing vs. in-house GST management

Enhanced Productivity:

Pro: Businesses can boost productivity after being relieved from managing, training, and hiring billing staff.

Professional Expertise:

Pro: Outsourcing billing services to experts and coders ensures heightened accuracy and compliance with industry standards.

Improved Revenue:

Pro: Outsourcing allows businesses to save on in-house costs, administrative benefits, and salaries, contributing to increased revenue generation.

Minimal IT requirements further enhance cost savings.

Less Control Over Billing Functions:

Con: Outsourcing may lead to reduced direct control over billing processes. While a business employee can oversee and ensure contract fulfillment, day-to-day management remains with the outsourcing partner.

Difficulty in Finding Outsourcing GST for Small Businesses:

Con: Third-party billing companies often charge a percentage based on total collections and may require a minimum number of claims for a contract. This can pose challenges for small businesses.

Less Control Over Customer Accounts:

Con: Immediate access to customer accounts may be limited with outsourcing, potentially impacting the ability to respond swiftly to billing-related queries and causing customer dissatisfaction.

GST Services that can be outsourced 

GST Registration:

GST registration is a streamlined online procedure facilitating the registration of business entities for taxation and return purposes under the Goods and Services Tax framework.

GST Audit:

GST audit involves a meticulous examination of GST records, scrutinizing refunds, verifying Input Tax Credit (ITC) claims, and reviewing various entries made by taxpayers and companies to ensure compliance and accuracy.

GST Refund:

GST refund is a process wherein businesses can claim a refund under specific circumstances, such as overpayment of GST, refund of ITC on duty tax, or when goods and services are exported.

GST Advisory:

GST Advisory encompasses a comprehensive study of a company’s GST taxation and returns. It involves a detailed analysis of government policies to formulate strategic GST filing options and returns filing for optimal compliance.

GST Impact Analysis & Treatment:

Considering the potential impact of GST on a business is crucial. GST Impact Analysis involves thoroughly examining how GST can affect a company, whether positively or negatively, based on the industry in which it operates in. The subsequent treatment strategy is devised accordingly.

Representation & Assessments:

Before embarking on a new business venture, assessing the implications of GST is imperative. GST assessment and representation encompass the computation and estimation of the monthly tax obligations, providing a foundational understanding for informed decision-making.

Also Read: Future of GST Billing Software: Al, Machine Learning, and Beyond


Outsourcing GST billing can be a great way to streamline your operations and reduce costs. By outsourcing, you can save time and money on hiring and training staff, purchasing software, and maintaining hardware.

Additionally, outsourcing can help you avoid costly errors and penalties by ensuring that your GST returns are filed accurately and on time.

However, it is necessary to weigh the advantages and disadvantages before deciding. One of the main disadvantages of outsourcing is that you may lose control over your billing process. You will need to rely on your service provider to ensure that your billing is done correctly and on time. Additionally, outsourcing can be more expensive in the long run if you choose an unreliable provider or if your business grows and your billing needs become more complex.

If you decide to outsource, choosing the right GST outsourcing partner who can deliver quality services at a reasonable price is important. Remember, your GST billing is a critical part of your business, and it is important to get it right. In conclusion, outsourcing GST billing can be a great way to streamline your operations and reduce costs, but it is important to do your research and choose a provider that meets your needs and budget.

Frequently Asked Questions(FAQs) 

Why should I consider outsourcing GST billing for my business?

Outsourcing GST billing can save time, reduce costs, and ensure accuracy in compliance, as professional billing services bring expertise and efficiency to the process.

What are the benefits of outsourcing GST billing services?

Benefits include enhanced productivity, professional expertise, improved revenue, and minimal IT needs. Outsourcing allows businesses to focus on core operations while ensuring efficient billing processes.

How does outsourcing affect control over billing functions?

While outsourcing requires oversight from a business employee, direct control over billing processes may be limited. However, the trade-off is often outweighed by the efficiency gained through outsourcing.

Is it suitable for small businesses to outsource GST billing?

Small businesses can benefit from outsourcing GST billing but may need help finding suitable outsourcing partners due to minimum claim requirements and percentage-based fees.

How does outsourcing impact customer accounts and queries?

Outsourcing may result in less immediate access to customer accounts, potentially affecting the speed of response to billing-related queries. However, a well-managed outsourcing arrangement can mitigate such concerns.

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Arpita Rathod Placement Representative
Arpita is a seasoned financial content writer with a specialized focus on Goods and Services Tax (GST). With a deep passion for the world of taxation and a Master's in English Literature, her specialization lies in taking challenging topics from diverse fields and breaking them down into digestible, engaging narratives.

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