Challenges and Solutions in Managing Vehicle Changes in E-waybill

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In the transhipment process, there are various sudden situations and scenarios that you have to tackle in order to timely deliver your goods. Changing the vehicle after generating the e-waybill is one of the common circumstances for a business. There are certain potentially valid reasons for changing the vehicle, including breakdown, extreme weather conditions, natural calamities, and more.

During this unplanned change, you’ll have to bear varied challenges and find out their potential solutions in order to make timely deliverables while following all the compliances. In this guide, we’ve mentioned varied challenges and their respective scenarios.

Without any delay, let’s begin the guide!

1. Identification and analysis of common challenges in managing vehicle changes in E-waybill

Our team has conducted a survey of certain transportation firms that have been successfully working for years. From their valuable experience, we have found out certain common challenges faced by the businesses transiting the goods.

Listed below are some of the common challenges.

  1. Technical Glitches or System Outage: In the analysis, we found that system downtime, slow internet connection, and software malfunction are some of the common challenges. This was used to create delays and discrepancies in the provided information. Hence, you’ll need to hire other technical experts to handle such issues, which will take out some additional costs for your business.
  1. Resolve Human Error: While manually filling up every detail, you might make some genuine human error or typos. You might not be fully aware of certain rules and regulations as per the recent electronic waybill system. Also, there could be some communication gaps in the supply chain, which can lead to non-compliance during vehicle change.
  1. Regulation Complexity: All the regulations regarding the e-waybill system have a very complex nature, as the rules and their threshold vary with different states. Hence, dealing with multistate is even more complex. Though there are certain exemptions and relaxations available for specified scenarios, it might be a little confusing and prone to errors.
  1. Inefficient Processes: Most businesses try to execute their entire e-waybill vehicle change process manually, which costs them a lot of time, errors, etc. Hence, there is no automation in any field of their transshipment processes. All these factors lead you towards inefficiencies and potential delays and disruptions.
  1. Enforcement Issues: Tax authorities check up on your vehicle and regarding details to make sure that you follow all the compliances. Accuracy, completeness, and many other essential details are thoroughly checked. Finding wrong or missing information would directly impact your compliance enforcement.
  1. Maintaining Interoperability: During our analysis test, we found that stakeholders within businesses are facing varied interoperability issues. These issues directly challenge the effective exchange of vehicle details and reduce overall process efficiency. Therefore, you must carefully deal with this issue and improve the operating features.

Also Read: Change Of Vehicle In E-Waybill: Understanding The Process

2. Legal considerations for understanding the nature and implications of challenges related to vehicle changes

Here, you need to consider the challenges associated with recognizing the legal frameworks under which these processes operate. This means you should follow the rules and regulations governing vehicle registration, documentation, data protection, and contractual obligations.

Here are some of the legal considerations to avoid any big issues and for the implication of challenges related to vehicle change.

  1. Regulatory Compliance: As per legal considerations, you must be compliant with all the required laws and regulations related to transportation, logistics, and digital documentation. It may vary with state and region. However, generally, all the regulatory requirements are related to vehicle registration, permits, and documentation like e-waybills.
  1. Contractual Obligations: In the transportation process, there is an official agreement between the suppliers, carriers, or other involved parties. You have to follow all the obligations mentioned in your contract while updating the vehicle information in the e-waybill system. If you do not properly follow it, you will have to face varied legal implications.
  1. Enforcement and Penalties: Authorities responsible for the regulation of transportation and logistics within the e-waybill system may enforce some compliances through audits, inspections, and penalties for any non-compliance. You must understand the legal consequences if you fail to address the challenges during vehicle change. Otherwise, you will have to face strict penalties and legal difficulties.
  1. International Trade Laws: If you’re in a cross-border transit, you must properly comply with relevant international laws and agreements. In simple words, you should properly adhere to custom regulations and requirements regarding the electronic waybill system. You can also take legal advice because failing to maintain these laws and regulations might lead you to face legal challenges.
  1. Data Protection and Privacy Laws: Any information regarding vehicle change is subject to following the data protection and privacy laws. As a business, you will be required to understand and follow all the applicable laws, take care of your privacy, and safeguard sensitive information from any sort of unauthorized access or misuse. 

3. Compliance obligations for businesses in addressing and overcoming challenges associated with vehicle changes

To address and overcome challenges associated with vehicle changes, there are certain standard compliance obligations you should be following. Below, we’ve mentioned the required obligations to keep your business avoiding the challenges.

  1. Follow Data Protection Regulations: You are obliged to follow all the data protection laws and regulations while handling the information related to vehicle change. General Data Protection Regulations (GDPR) is one of the major protective laws to protect the sensitive information related to vehicles to avoid any unauthorized access.
  1. Maintain Electronic Documentation: While changing the e-waybill vehicle, you must fulfill all the compliances. It includes even following basic procedures like prescribed format, content, and procedures while updating the vehicle details. The tax department will keep a full check on these.
  1. Maintain Accuracy and Integrity of Information: Businesses have to maintain accuracy and integrity while submitting information during vehicle change, as it is one of the major compliance obligations. It also helps you avoid any potential challenges. You can also take certain measures to prevent errors, omissions, or fraudulent activities to not get compromised with the reliability of the provided information.
  1. Record-Keeping Requirements: During the vehicle change, you will also be required to maintain the records of every detail and back them with supporting documentation. You have to sustain this data for around 3-5 years. Make sure to keep your data organized and readily available for any potential audit by authorities. Moreover, it is also your duty to keep the data secured to avoid any breaches or leaks. It is one of the major compliance obligations for businesses in addressing and overcoming challenges associated with vehicle changes.
  1. Audit and Reporting Obligations: Regulatory authorities impose audit or reporting requirements on businesses in order to verify their compliance regarding e-waybill systems. You will find it challenging to maintain accurate reports within stipulated time frames. However, appropriately maintaining it will uplift your reputation in front of the tax department.
  1. Training and Awareness Program: As per compliance, it is one of the best practices to provide your personnel with regular training programs. It helps them to better understand the regulations, procedures, and potential risks. Otherwise, it is very difficult to handle the workforce and get the transportation done in an appropriate manner. Moreover, giving clear internal guidelines and providing awareness regarding the updates will make your processes more efficient. 

4. Documentation requirements for documenting challenges faced and solutions applied during vehicle changes

During changing the e-waybill vehicle, you will be required to have certain documents to deal with varied challenges. Here, we have mentioned all the documentation in general scenarios.

  1. Original E-waybill: As a necessary document, you should keep a copy of your original electronic waybill during the vehicle change. Moreover, you also have to provide initial vehicle information.
  1. Supporting Documents: To change the vehicle, you must be ready with certain credential documentation to support your provided information. 
  • Valid reason documents like repair invoices and vehicle breakdown reports.
  • Proof of permission for diversion (optional).
  • Replacement vehicle registration certificate.
  • Communication record with authorities (if notified).
  1. Incident Reports: If the vehicle is changed due to any unforeseen event like an accident or natural disaster, you have to prepare an in-depth report considering the impact on the transportation process.
  1. Root Cause Analysis (RCA) Reports: In this documentation, you will have to identify and mention the underlying causes of challenges during e-waybill change. It consists of contributing factors to the issue and helps you figure out the updated solutions to prevent the recurrence of any challenges.
  1. Change Request Form: To change the e-waybill vehicle, you will be required to submit a request form. It includes varied details such as valid reasons for change, specific required information, and other supporting documents. This is basically a document consisting of all the required information for the authorities to know the requirements of changing the e-waybill vehicle.
  1. Compliance Documentation: This is an official paper showcasing your adherence to the regulatory requirements and internal policies within the EWB system. It includes regulatory updates, compliance assessments, and audit reports. Hence, it will help you showcase that you have fulfilled the compliance obligations.

Also Read: Essential Documents For The E-Way Bill: A Comprehensive Checklist

5. Reporting obligations for notifying relevant parties about challenges encountered and solutions implemented in E-waybill vehicle changes

  1. Stakeholder Communication: For any changes in the e-waybill system, including vehicle updation, you must inform every challenging aspect to the carrier, supplier, and customer of your transshipment process. It is necessary to maintain transparency within your entire supply chain. Moreover, it will also keep you safe from any type of disruption.
  1. Internal Reporting: Smart companies generally set up an internal reporting mechanism for the documentation and communication of the challenges and solutions regarding the e-waybill vehicle change. Here, you have to create an in-depth report and submit it to the management, respective audit team, or relevant department taking care of compliance and risk management.
  1. Report Nature of the Challenge: The need and requirement of creating a report might be influenced by the severity and impact of the challenges. For instance, there is no requirement to include every minor breakdown in your extensive report. However, you have to ensure the proper documentation of reporting for major incidents like accidents or cargo damage.
  1. Performance Reporting: While following the reporting obligations for notifying relevant parties about challenges encountered and solutions implemented in e-waybill vehicle changes, you must create a performance report on the effectiveness of respective solutions. It will allow your business to figure out more areas for improvement, as you have to deal with it in facts and figures like error rates, processing time, and customer satisfaction scores.

6. Challenges in itself for businesses in effectively managing and resolving issues during vehicle changes

  1. Maintaining Timelines and Accuracy: These two are crucial factors to be maintained within an e-waybill system. While repairing the issues and challenges, it becomes more difficult to submit all the details like breakdown reports, new vehicle information, and more on time. Moreover, you’re also required to maintain the accuracy of the information provided. Not following these essential guidelines may lead you to get your e-waybill rejected.
  1. Resource Constraints: Small businesses generally have limited resources related to personnel, technology, and finances. It hinders one’s ability to effectively manage and resolve the potential challenges during e-waybill vehicle change. You must have to invest a generous amount in infrastructure, training, and technology while addressing the challenges.
  1. Risk Management: Every business is associated with risk while changing the e-waybill vehicle related to the compliance, operation, and reputation of the company. Hence, you have to implement proactive risk management strategies to anticipate the challenges and reduce their impact on the business operations.
  1. Data Security: During e-waybill vehicle change, businesses are required to appropriately protect the sensitive information related to conveyance. It may include the vehicle number, registration certificate, driver’s information, and more. Plus, securing this information will also help you to be protected from any potential cyber threats in this era.
  1. Communication Gap: Suddenly changing the e-waybill vehicle comes with varied potential challenges. It might create a significant communication gap between logistics, dispatch, and accounts. It can lead you to create errors or miss updates.
  1. Financial Challenges: In the vehicle updation process, you have to address several potential challenges and difficulties, which generally lead businesses to non-compliance. It will impose varied penalties on you and increase your operational costs. Do not forget to inform your insurance company if you are changing the vehicle due to any accident.
  1. Reputational Challenges: This is one of the biggest threats to any business. While managing the challenges during e-waybill vehicle change, you might have to face delayed deliveries, compliance issues, and unreliable logistics issues. Moreover, it directly impacts business results.

7. Exemption considerations for specific scenarios where challenges may be deemed unavoidable

While dealing with vehicle change, you may face varied challenges that might seem unavoidable. It is generally in the cases where the situations are beyond your control. However, the GST department understands your situation and provides you with certain required exemptions and relaxations. Below, we’ve mentioned some of them.

  1. Act of God: During issues like natural disasters, extreme weather conditions, or political unrest, the tax department provides varied exemptions and relaxations. These circumstances are not in the hands of anyone and can not be controlled. Hence, the tax department may provide you with temporary exemptions from the regulatory requirements.
  1. Emergency Situation or Public Safety Concern: You can get the potential exemptions or relaxations at the time of emergency situations in which public safety is concerned. As an example, if the vehicle carrying perishable goods breaks down suddenly, you will be required to get the exemption from certain documents required during the e-waybill vehicle change. It will help you expedite the transportation process and prevent any spoilage.
  1. Tax System Outage: Authorities may consider the exemptions during technical challenges arising in the e-waybill platform. You will be allowed to request waivers for the compliance obligations affected due to such technical issues. However, you will be required to provide proof that the error is due to the system outage only. In such situations, you must promptly address the problems and minimize the disruptions.
  1. Vehicle Accident or Theft: If you are required to change the vehicle due to an accident or theft, you will have to face varied different challenges. However, the authorities properly understand your situation and give you certain exemptions or relaxations in such circumstances. It is one of the situations beyond your control. Make sure to apply for all the exemptions possible within your specified state.

8. Best practices for businesses in proactively addressing and resolving challenges in E-waybill vehicle changes

  1. Advance Planning: As a business owner, you must be prepared for any uncertainty, like vehicle change. It might happen due to several factors, like having issues with distance, route, vehicle availability, and driver schedules. Moreover, preplanning will help you smoothly deal with the challenges encountered during an e-waybill vehicle change.
  1. Invest in User-Friendly Technology: It is the era of technological solutions, as integrating it with your ERP system will help you easily identify potential challenges. Hence, you can start working on finding the required solutions. It means that having technology-based premises will help you readily address the problems.
  1. Stay Updated Regarding Upcoming Regulations: Checking the official website for any upcoming e-waybill regulations within your jurisdiction will help you not to fall into any difficulty. You can also subscribe to the authority’s newsletter or alerts to be informed regarding the regulatory requirements. It will help you make instant changes within your plan and resolve any compliance-related challenge or difficulty.
  1. Implement Clear Processes and Communication: You must have clear guidelines within your business outlining the required procedure to identify, document, and report the vehicle changes. It will help you know the exact path to be followed, even during facing any challenges. Therefore, it will provide you with a clear path to resolve any issue when you know exactly the next step.
  1. Prioritize Documentation: No matter how serious issues or challenges you’re facing, always give priority to documents required to be submitted. It will keep you safe from any compliance issues. In fact, you should even document the challenges encountered and implement the solutions. Do not forget to keep the records of it, as it might be needed during any audit or inquiry.
  1. Look for Professional Guidance: Seeking a legal consultant is one of the best practices for businesses in proactively addressing and resolving challenges in e-waybill vehicle changes. They will provide you with essential legal advice to tackle any challenge, even during your vehicle change process.
  1. Conduct Training Programs: Businesses generally have varied appointed personnel to execute transhipment related tasks and processes. You should provide them with regular training campaigns to increase their ability to deal with varied challenges with appropriate strategies. It will keep your business smooth, even with automation.

Also Read: Valid Reasons for Change of Vehicle: Scenarios and Considerations

9. Audit and verification of compliance with documented solutions and resolutions for challenges in E-waybill vehicle changes

While having several difficulties and challenges related to e-waybill vehicle change, the relevant tax authorities will keep a check on your compliance through some specified audit practices.

Here are the suggested measures you should take to be safe from the strict inquiry or verification of the tax department:

  1. Establish Audit Criteria: You must have determined the specific criteria as per your documented solutions and resolutions for challenges faced during e-waybill vehicle change. It includes taking care of requirements mentioned in the regulatory guidelines, internal policies, and best practices taken by the organizations.
  1. Regular Compliance Testing: To be clean chit during the audit and verification process, you have to adhere to the regulatory requirements and internal policies. For instance, you are required to sustain the e-waybill records and keep documents related to e-waybill vehicle change and communication logs. In this way, you’ll assess the required compliances with given procedures and regulatory standards.
  1. Gap Analysis: Before getting into the audit and verification, you have to figure out any discrepancy between the documented solutions/resolutions and real implementation practices. It will help you identify the root causes of the non-compliance. Hence, you can take the required corrective actions accordingly in order to address the challenges.
  1. Follow-Up and Monitoring: You must properly implement the corrective actions and track progress against your corrective actions. Make sure to also conduct follow-up reviews to identify any potential issues and fulfill the compliances. In simple words, you are required to maintain ongoing vigilance to sustain compliance and make continuous improvements.
  1. Make a Corrective Action Plan: To maintain compliance during the audit and verification process with documented solutions and resolutions, you should have a corrective plan to address any deficiency within a step-by-step process. Properly share the responsibility and required timelines and allocate the resources to increase the efficiency of corrective plans.
  1. Risk Assessment: You have to evaluate the risks associated with the challenges involved with e-waybill vehicle change. Authorities will also check your operational efficiency, regulatory compliance, and overall business objectives. Therefore, make sure to keep your business activities properly in compliance with the regulatory requirements. Otherwise, you may have to bear the penalties.

10. Legal consequences of failing to effectively manage and address challenges during the vehicle change process in E-waybill

While dealing with the challenges encountered during e-waybill vehicle change, you might fail in order to address certain challenges. It may lead your business to make several non-compliances. Listed below are certain legal consequences that you would have to face.

  1. Penalties and Fines: While tackling the challenges during the vehicle updation process, there are always significant possibilities of non-compliance. Hence, it may lead you to bear the financial penalties. The severity of the violation defines the value of the penalty. Make sure to timely fill your penalties, as it may be compounded with time and result in a bigger charge.
  1. Legal Action: In the e-waybill vehicle change, making potential delays or losses while facing the challenges can also lead you to face civil lawsuits. It will depend upon the severity of the issue. If you persistently non-compliance with electronic waybill regulations, you might have to report criminal charges because the repeated non-compliances indicate fraudulent behavior.
  1. Vehicle Seizure: If you’re delivering goods without carrying the required documentation or with certain unaddressed discrepancies after the vehicle change, it will lead you to face vehicle detention. It may cause you major delays or potential damage to the goods.
  1. License or Permit Cancellation: For any heavy non-compliance, you may have to face suspension of your license or permit for running the business. It generally happens with the businesses making consistent violations. Therefore, you should make sure to follow all the regulations, even while facing the challenges of changing the e-waybill vehicle.


These are the 10 major factors regarding the challenges and solutions in managing vehicle changes in e-waybills. From identifying the common challenges to finding out its best practices, we’ve mentioned every essential aspect in this article. We hope this guide helps you learn every essential thing regarding the potential challenges of e-waybill vehicles. 

Frequently Asked Questions (FAQs)

  • Can we change the vehicle number on the e-waybill?

On the e-waybill portal, there is an option for updating the vehicle number on the document. You can generally use this option only in two situations. First, you’ve not entered the number at the time of the waybill generation. Second, you have to change the vehicle carrying goods within the transshipment process due to a valid reason.

  • How can I change the transporter on the e-waybill?

Listed below is a step-by-step process to change the transporter. 

  1. Go into your e-waybill portal. 
  2. Select the “Update EWB Transporter” option. 
  3. Write down your bill number and proceed further. 
  4. Next, you’ll get the option to enter the new transporter ID. 
  5. Once you enter the ID, the system will automatically fetch all the relevant details of the respective transporter.
  • What’s the penalty for the wrong vehicle number on the e-waybill?

If you’ve unintentionally put the wrong vehicle number on your electronic waybill, you may have to pay a penalty of Rs.500 under both the CGST and SGST Act. Intentional mistakes or fraudulent behavior might lead you to face bigger legal penalties and punishments.

  • How to change my mobile number on the e-waybill?

Here’s a step-by-step process to change your mobile no. on your electronic waybill: 

  1. Log into your EWB portal. 
  2. Tap on the “Update From Common Portal” button. 
  3. It will showcase the latest data present on the GST Common Portal. 
  4. If you don’t find the accurate information even here, you have to move ahead. 
  5. You will be required to update the details regarding your recent address or mobile number by taking the amendment process.
  • What’s the high court judgment over e-waybill?

The Allahabad High Court has convicted that any minor error, like a typographical mistake in the generation of an electronic waybill, would be considered a minor mistake. They would attract the penalties under Section 129 of the Goods and Services Tax Act, 2017. However, there should not be any of your personal intentions of evading the taxes.

  • What’s the e-waybill for the movement of machinery?

EWB is an electronically generated bill for the commencement of movement of goods whose value is more than Rs.50,000 related to the supply or for reasons other than or due to inward supply from an unregistered person. This documentation is required to be carried out at the time of the transportation process. Hence, the delivering goods could be anything like machinery.

  • What’s the importance of validating the e-waybill and also mentioned steps required to ensure compliance?

E-waybills are mandatory documents for the transportation of goods. They allow the tax authorities to track your consignment and ensure that it fulfills all GST compliances. This system has been implemented to prevent tax evasion and increase transparency within the delivery system.

  • What is the meaning of 2-factor authentication in EWB?

Two-factor authentication (also known as 2FA, two-step verification, and dual-factor authentication) is a security-purpose process. It helps the users to take their processes along two different safety factors and make sure of the right verification. This can help you keep your sensitive data secure from any breaches or misuse.

  • Is 2-factor authentication mandatory for GST?

From July 15, 2023, the center has mandated the use of two-factor authentication for all GST taxpayers whose annual Aggregate Turnover encompasses Rs.100 crores. However, the threshold was reduced to 20 crores later. But, now it is required for all the taxpayers to implement the 2FA verification process.

  • What is the requirement of an e-waybill?

An electronic waybill is mandatory for the transportation of goods exceeding the value of Rs.50,000 or from a registered person. As a responsible business, you have to generate and carry this bill during the transshipment process. You can also have the EWB even if your consignment value is less than the predetermined threshold.

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Prarabdh Gupta Freelance Content Writer & Strategist
Prarabdh Gupta is a finance content writer with 4+ Years of Industry experience in simplifying complex finance terms. He crafts captivating and engaging content around mutual funds, insurance, banking, real estate, taxation, and financial planning. He has completed his graduation from Jiwaji University, Gwalior.

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